ActewAGL is a major utility servicing Canberra and the Australian Capital Territory.  ActewAGL is a unique utility providing a broad range of services - electricity, natural gas, water, wastewater, telephony, high speed data and video services – all from the one company. 

ActewAGL offers customers the convenience of dealing with one provider for almost all of their lifestyle needs.

For ActewAGL this creates unique challenges in the management of information and the creation of a user friendly interface to the cast amounts of data they capture.

Requirements

With hundreds of staff supporting a broad range of products and services, ActewAGL required a friendly CMS for intranet that would enable numerous non-technical people to create, locate and disseminate business information, yet allow sophisticated access into 25 existing systems.

ActewAGL wanted a system that offered:

• Friendly publishing – a CMS with a browser-based editor offering  in-place, wysiwyg editing
• Seamless integration into the Hummingbird Document Management System
• Integration with Microsoft Active Directory, utilising standard Windows authenticated security
• Unified search of content across the CMS, the Document Management System and the file system
• Flexible, user - friendly publishing workflow capabilities
• Scalability – the ability to add additional users, servers, modules and applications as required.

Netcat Solution

The Utility looked at the market place to evaluate alternative Content Management solutions. After considering 12 different products, ActewAGL narrowed the field to two.

After more detailed evaluation and a series of user and technical demonstrations to key stakeholders, ActewAGL selected Netcat Enterprise Web Content Management System.

Fast deployment

Netcat’s ‘out of the box’ intranet meant fast deployment.  Within 40 days, ActewAGL was installed and operational.

Key results after 6 months

To date ActewAGL has:

• Set up a large corporate intranet
• Democratized publishing with content now owned by the business units (not the webmaster)
• Implemented single log-on for users across both the WCM and DM systems
• Built a seamless link through the Netcat WCM intranet into the Hummingbird DM system
• Achieved unified search across the WCM, DM and file systems